The presence of the customer and tech support that a website hosting company provides will tell you a lot for the services they provide as well. If you are allowed to use only e-mails and tickets, you have most likely found a reseller and not the hosting provider. When this is the case, you may have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the actual hosting company for additional help. If the provider provides you with various options for communication with quick response time that are available anytime, they are most likely the top provider, not just a reseller. So you'll reap the benefits of timely assistance and top quality support because they will have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always better to have the option to get in touch with your hosting company right away through your favourite method of communication.

24/7 Customer Support in Website Hosting

We acknowledge the significance of getting assistance without delay, that's why our website hosting services come with 24/7 technical support along with various options for communication. If you don't have an account yet, you can easily give us a call or come on our live chat and speak with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up buying a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires more investigation. In contrast to the vast majority of suppliers on the market, we reply to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we provide include 24/7 customer and technical support, therefore regardless of what issue you have, you can contact us and we'll give you a hand right away. The guaranteed answer time for every email or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; typically the response time rarely is more than twenty minutes. Furthermore, we provide telephone support with multiple local numbers globally and a live chat, so that you will be able to get in touch with us and find additional information about our solutions even if you do not have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package features, e-mail setup, website hosting account settings, etcetera. If you use our services, you will not ever have a situation where you need to wait for a few days to get a problem solved like you will have to do with various other service providers.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious problems or questions associated with the pre-installed software the server is equipped with. If you haven't ordered your VPS server plan yet, you are able to find out more details about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you will be able to send an email or open a ticket via your billing Control Panel and you will get assistance within less than one hour irrespective of the time of the day, even on holidays and weekends. The typical answer time normally doesn't extend past 30 minutes. In case you'd like to have assistance for third-party software, you are able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer feature 24/7 support via different methods of communication and with a one-hour max answer time warranty. When you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers we have around the globe or you can use our live chat service and consult with a live representative. For solely technical matters that require some help from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to monitor a given issue. The response time for them rarely exceeds 30 minutes, which means that you can forget about waiting for a full day to get support. Our support service is available for all of the server-related matters, which includes the pre-installed software. When you want support for third-party apps, you may consider acquiring the Managed Services upgrade that we provide for all packages.