Integrated Ticketing System in Website Hosting
In contrast to what you may find with numerous other hosting providers, the ticketing system that we use with our website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember several usernames and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, if you’ve got an enquiry or stumble upon a difficulty, you can get in touch with our client service staff on the spur of the moment. Our system offers a clever search functionality. This implies that even if you’ve posted a multitude of tickets over the years, you’ll be able to find the one that you need without efforts. Plus, you can check knowledge base instructions for handling commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything from one single location, which is why we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which comes with each single semi-dedicated server account. This will enable you to manage the communication with our support staff along with your hard disk space, which suggests that you won’t have to remember one more sign-on name for some other admin interface. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the files within your account. On top of that, you can look through older tickets using a clever search function or read applicable FAQ articles, which provide solutions to commonly experienced issues. The integrated ticketing system is closely monitored 24/7/365 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.