There are a handful of ways to contact the hosting company whose services you are using, but the one that you will always find no matter which company you pick is a trouble ticket system. This is the easiest channel of correspondence for different reasons. If no client service staff representative is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will always be received. Besides, you can copy & paste large pieces of info without the need to worry about typing mistakes, and in case a certain issue needs more time to be fixed or a number of responses need to be exchanged, all the info will be in one and the same place, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re typically separate from the web hosting platform, which implies that if you need to provide info or to follow guidelines, you’ll have to use no less than 2 separate accounts and this number may grow in case you wish to administer a couple of domains. In addition, many web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with numerous other hosting providers, the ticketing system that we use with our website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember several usernames and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, if you’ve got an enquiry or stumble upon a difficulty, you can get in touch with our client service staff on the spur of the moment. Our system offers a clever search functionality. This implies that even if you’ve posted a multitude of tickets over the years, you’ll be able to find the one that you need without efforts. Plus, you can check knowledge base instructions for handling commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything from one single location, which is why we’ve integrated a support ticket system into the in-house built Hepsia Control Panel, which comes with each single semi-dedicated server account. This will enable you to manage the communication with our support staff along with your hard disk space, which suggests that you won’t have to remember one more sign-on name for some other admin interface. You’ll be able to submit a new ticket or to check the status of an old one with less than a few clicks of the mouse whilst you’re browsing the files within your account. On top of that, you can look through older tickets using a clever search function or read applicable FAQ articles, which provide solutions to commonly experienced issues. The integrated ticketing system is closely monitored 24/7/365 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.