A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It's a very efficient method to receive some information about the hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a live chat service rather than calling or opening a support ticket are the lower possibility of mistakes at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you're able to do something else while the representative investigates the issue in question. What's more, you'll be able to connect with a live chat room from any computer that's connected to the web, avoiding the phone costs that you'll need to pay if you're calling to another country.

Live Chat Support in Website Hosting

As part of the support services that we provide for all of our website hosting, we now have live chat support that is online 24/7, even on holidays. You will be able to get in touch with us regardless of whether you already have an account or not, because we can support you with pretty much anything, ranging from providing you with basic information regarding our solutions in case you are not a client yet and you are considering to purchase one of our plans, to assisting you with creating an email account in an email client. Part of the issues are more complex and time-consuming, which means that you will need to use the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on weekends and holidays. It is the best way to find out more about our semi-dedicated servers in case you do not have an account yet or to have some issue resolved if you're a client and our customer support representatives will assist you quickly regardless of the time of the day you join our chat. If you're unsure which plan is more suitable for your sites, if you need advice whether you should order a particular upgrade and how to obtain it or when you have troubles installing an email account on your computer, you will be able to get in touch with us and we'll give you the needed details as soon as possible. Our live chat is available even after our phone lines go off for the day, which means that if you have an account with us, you can be certain that you will always enjoy quick assistance with any kind of question or trouble that pops up.