One-Hour Response Guarantee in Website Hosting
Our website hosting come with a one-hour response time guarantee, which implies that regardless of what inquiry or predicament you may have, we will always be there to help you. In fact, it seldom takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our customer support team representatives will be at your service 24/7, even on official holidays and weekends, which goes to say that you will get timely help whenever you need it. We realize precisely how costly time can be, so by the time we answer your support ticket or email, we will have enquired into the matter and, in case we haven’t come up with a solution, we’ll provide you with more information about what you need to do on your end, if the situation requires this. With our support service, you can rest assured that there will be somebody to help you instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a tech support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you will receive an answer within less than sixty minutes. You can contact us whenever you like with regard to general, technical or billing issues and because of the fact that we’re on duty 24x7x365, you’ll always obtain help without any delay. Depending on the particular issue or question, we’ll supply you with more information, rectify the complication if it has been caused by something within our reach or tell you how to proceed in case you need to adjust some setting for an Internet application that we can’t access. You can forget about waiting for an entire day for each and every reply. Actually, in most cases we respond to emails and tickets within no more than 20-25 minutes.