In case you’ve got a site, a problem might always surface and it does not automatically have to be related to the web hosting service. For example, something might go wrong when you update an Internet application or some crucial content could be modified or erased by mistake. No matter what the nature of the problem might be, you’ll have to get in touch with the client service team and ask them to recover a backup or to assist you in dealing with the problem that you are struggling with. How promptly they will do this will predetermine the period of time that your sites will be offline. For some sites such as social networks or web shops, a frequent outage period can often mean lost customers and money. With that said, it’s very important to use the services of a hosting company that offers not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Website Hosting

Our website hosting come with a one-hour response time guarantee, which implies that regardless of what inquiry or predicament you may have, we will always be there to help you. In fact, it seldom takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our customer support team representatives will be at your service 24/7, even on official holidays and weekends, which goes to say that you will get timely help whenever you need it. We realize precisely how costly time can be, so by the time we answer your support ticket or email, we will have enquired into the matter and, in case we haven’t come up with a solution, we’ll provide you with more information about what you need to do on your end, if the situation requires this. With our support service, you can rest assured that there will be somebody to help you instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a tech support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you will receive an answer within less than sixty minutes. You can contact us whenever you like with regard to general, technical or billing issues and because of the fact that we’re on duty 24x7x365, you’ll always obtain help without any delay. Depending on the particular issue or question, we’ll supply you with more information, rectify the complication if it has been caused by something within our reach or tell you how to proceed in case you need to adjust some setting for an Internet application that we can’t access. You can forget about waiting for an entire day for each and every reply. Actually, in most cases we respond to emails and tickets within no more than 20-25 minutes.