Although this isn't the mainaspect to identify a reliable website hosting company from a bad one and a reseller from a real provider, having the option to call and speak with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone if you're in need of help. The phone support for web hosting services may range from general to experienced, which means that the issues that can be resolved through a phone call vary based on the service provider. In most cases, these issues are more basic and include billing or first level tech issues because more difficult issues generally need a support ticket where both you and the system administrators can follow what is going on with a specific issue. Nevertheless, having the option to call your provider will save you lots of time and efforts for the countless small things that may eventually appear when you manage your website hosting account.

Phone Support in Website Hosting

Since we have live telephone support 14 hours per day, you're able to get in touch with us and speak with our customer support agents to get more info about the website hosting that we supply and ensure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we now have telephone numbers on three different continents so you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to phone us about general and billing issues, or even about some tech ones. In case the problem is strictly technical or it can take longer time to analyze, you'll have to employ our ticketing system, which will allow both you and our tech support team to monitor the details provided by each side.

Phone Support in Semi-dedicated Servers

Every time you want more information about the semi-dedicated servers that we provide, you are able to call one of the three support phone lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. Thus, you will be able to check ahead of time if our services will be appropriate for your sites. In case you are already our client and you own a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any billing or general queries. For strictly tech matters you will be able to use our ticketing system so as to communicate with our technical support since someissues just need extra time to be taken care of, still we can assist you over the phone with various minor technical problems as well, saving you efforts and time.