A 1–Hour Response Time Guarantee
We offer a sixty–minute response time warranty for each support ticket or email that you send to the customer service staff. We will swiftly answer all typical inquiries and forward the issue to our system administrators if any further assistance is required. If you make use of our Managed Servers package, we’ll execute any of the included server management tasks at a time that has been agreed upon beforehand.
A Top–Class Technical Support Service
Should you need assistance using our Web Site Control Panel or with any of the applications that we have preinstalled on the server for you, do touch base with our technical support team at any moment via the ticketing system. Furthermore, should you need assistance administering your dedicated hosting server, you can order our Managed Servers package, which includes OS updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, backup space, etcetera.
An Intuitive Help Section
Each dedicated server includes our free–of–cost Web Site Control Panel, which boasts a detailed knowledge base and a collection of instructional video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just press the Videos or Help buttons in the upper right corner.