Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section built into our Web Site Control Panel offers a collection of help articles and frequently asked questions. Aimed at fixing any common problem that you might stumble upon, they are contributed by our support team of trained techs.

  • Top quality support service

  • Instructional Video Clips

  • For those of you who wish to find out how to handle a typically encountered problem by watching an educational video, we have added a collection of video tutorials to our Web Site Control Panel. All the training videos are brief and easy to follow. They offer visual presentations of different site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock technical support service with a 1–hour ticket response guarantee. A team of capable customer service technicians will be available to you to attend to all the questions that you could have. During non–peak periods, an answer will be given within just 20 minutes.