Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Each ticket you submit to the client help and support staff will be responded to in approximately one hour. All popular requests will be addressed instantly. However, if the service inquiry you have sent us calls for assistance from a trained technician, we will address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Top–class Customer Help Service

  • Our customer support Department is going to be on shift for you 24/7 to to attend to all assistance inquiry tickets that you send. We offer customer assistance for all the software packages that are pre–configured on your web server. These include our in–house built Web Site Control Panel, the preferred OS plus the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • A detailed and routinely updated collection of articles is built into our custom–built Web Site Control Panel. It gives you quick tips on how to carry out all of the essential website managing jobs. The Help section supplies comprehensive how to article tutorials and step by step video lessons. You can open the Help area by clicking on the Help or Video buttons in the top right side of each Control Panel section.